Spitzer CDJR Homestead
Extremely professional and helpful with all my needs. Angelo and Marco have treated me more like a friend than just a customer. I recommend them often. Excellent customer care.
Angelo was fantastic. Very helpful and went way beyond to make sure my vehicle was taken care of and warranty work was covered properly thanks again to him and the whole team
Everyone we were involved with gave nothing but superior service, as well as concern for our problems.
They never have parts in stock, they don't greet customers, and they refuse to do oil change in Homestead, I hope they go out of business. This dealership is a disgrace to all Jeeps, and they hire a bunch of rookies that don't know what their doing. They have the audacity to charge $1,000 for a simple job that costs less.
$321 labor cost?, my new Jeep has less then 30 thousand miles, why did you do a antifreeze coolant flush? … The mechanic and clerk said I need it, “xx!” … I went in for a oil change and I get hit with a huge bill!!! 💵 “$321.95 labor cost!” … I talked to Mngr. Abreau, as a Law Enforcement I will investigate!
Honest. Helpful. Reliable. Angelo was incredible from start to finish. Honest, reliable, and very helpful. He was communicate every step of the way. He is excellent !
Christian our service advisor did a great job of scheduling our service needs. Helped us to get to our dentist appointment with a ride there and back.
Extremely professional and helpful with all my needs. Angelo and Marco have treated me more like a friend than just a customer. I recommend them often. Excellent customer care.
Let me down on the last visit they redeemed themselves this time with quality customer service
Angelo was fantastic. Very helpful and went way beyond to make sure my vehicle was taken care of and warranty work was covered properly thanks again to him and the whole team
Start off by saying Cesar should be promoted an given a raise he kept his word with him everytime
Christian our service advisor did a great job of scheduling our service needs. Helped us to get to our dentist appointment with a ride there and back.
Cesar was very responsive and professional. Really appreciate the world class service. Would for sure recommend a friend.
Cesar helped me out from day one , he would keep me updated as much as he could . Got me right every time I needed it done . Returned perfect everytime .
Great experience as always ! Amazing Customer Service! I dealt with Cesar (Service Advisor) and it was the best experience I have ever had when dealing with service for your car. Professional, knowledgeable and very courteous. I've been doing business with Spitzer for over 20 years, and I will continue to go back. It's a pleasure to visit the dealer and I will continue to do business with them. Excellence overall !
I would recommend this dealership because I noticed a high standard workforce and has a wonderful staff.
They were super nice to me and offered an excellent deal. Definitely my next car will be with them.
Christian our service advisor did a great job of scheduling our service needs. Helped us to get to our dentist appointment with a ride there and back.
Muy buena atención por parte del personal nos ayudaron hasta el último momento,siempre buscando la mejor opción ,la verdad que lo recomiendo 5⭐️
Very good experience and an excellent customer service . We were satisfied with the purchase of the Promaster
Salesman Joseph was great, found the exact car I needed and made the purchasing process so easy. This is the 3rd car I've purchased with him.
It wasn't Jose Soto. The financing department was the problem Miss information Thank you Aaarrggg
They were super nice to me and offered an excellent deal. Definitely my next car will be with them.
Excelente costumer service and very helpful in purchasing process. I will recommend the dealer to anyone, including the sales person Miguel Soler costumer oriented and very knowledgeable of the product.
Got the deal done. A for effort. Like the family owned experience. Great to see the manager
Christian kept me updated on the progress of my vehicle and also advised me of any additional issues found.
They made sure to get our vehicle parts and take care of our problem correctly the first time.
I like working with Cesar pretty straight foward information and helped me get my Ram excessively large rear view mirrors changed. The parts department was helpful as well in finding a match that would work.
GREAT CUSTOMER SERVICE, VERY PROFESSIONAL ON TIME, HELPFUL, VERY PROFESSIONAL, GREAT CUSTOMER SERVICE VERY HAPPY
Game to the dealership with a warranty problem, they thought they fixed.It wasn't the problem, said there was another part.Did not order?The part said it wasn't in stop for forty five days back order and do not have a loaner car
Service professionalism responded to calls , great communication and job will recommend always thanks for the it effort
AMAZING THE BEST SERVICE I HAVE EVER HAD ON MY VEHICLE. VERY PROFESSIONAL. I AM GOING TO RECOMMEND ALL MY FAMILY AND FRIENDS TO BUY A CAR FROM SPITZER AND GET IT SERVICED THERE. I REALLY APPRECIATE THE MECHANIC FOR MAKING TIME FOR ME AND GETTING MY CAR DONE AND FIXED RIGHT IN A APPOPIATE TIME FRAME.
Excelente,buena atención,rapidez y me ayudaron a encontrar lo que estaba buscando,un perfecto jeep
Great experience especially with salesperson Kaiser Llerena he was very professional with great people skills. He made my experience the best. Because of all stated above, I will highly recommend this car dealer to anyone.
They made sure I was comfortable and understood everything that was going on and im grateful.
Tuvimos, muy buena atención, estamos muy contentos por el cordial recibimiento. Gracias por toda la ayuda mi hijo salio muy contento con su carro.
Gio was amazing! I would one hundred percent recommend him!! He was very attentive and caring!
Buena atención bien atentó a todo respuestas sólidas a todas las preguntas serio y responsable en su trabajo como debe ser
It was a really good experience getting my new car on this dealer. I highly recommend it.
Great experience, great people made the time at the dealership go by super fast. I walked out extremely happy.
Alex was amazing sales rep to deal with and the GM was very honest and forthcoming. I appreciated the buying experience and would buy our next car at Spitzer.
They were super nice to me and offered an excellent deal. Definitely my next car will be with them.
Very friendly, made sure my experience was great. Very thorough Made my experience very comfortable
Very good experience and an excellent customer service . We were satisfied with the purchase of the Promaster
Christian our service advisor did a great job of scheduling our service needs. Helped us to get to our dentist appointment with a ride there and back.
They never have parts in stock, they don't greet customers, and they refuse to do oil change in Homestead, I hope they go out of business. This dealership is a disgrace to all Jeeps, and they hire a bunch of rookies that don't know what their doing. They have the audacity to charge $1,000 for a simple job that costs less.
I am writing to formally express my extreme frustration and disappointment with the ongoing situation regarding my Jeep Gladiator, which has now been at your dealership for over six months. This has been, without question, the worst vehicle service experience I have ever had or even heard of. From the start, my truck has been brought in multiple times for the same issue—over three separate visits—and each time it remains in your shop for weeks or months with little progress or communication. Each time, I am told something different, and no one takes ownership or accountability for my vehicle’s repair. I have repeatedly asked to speak with a manager, yet the individuals I’ve been connected with are not listed as managers, and despite numerous calls, no actual manager has ever returned my messages. During this most recent incident, I was only provided a loaner vehicle after insisting that the delay had become unacceptable. I made it clear that if I been forced to rent a car for this long, the cost would have exceeded the repair itself. Shortly after I got the truck back then Three days after getting my Gladiator back, the check engine light came on again. When we called to let the service, department know we were bringing it back, we were told you were “too busy” and had no one available to look at it. We were forced to wait over two weeks just to return the vehicle. Then took about a month before they a tech even looked at the car. The loaner provided afterward was a two-door Jeep—completely impractical for my family, as we are tall and my children couldn’t fit comfortably in the back. My husband was told to keep track of the mileage and report when it neared 4,000 miles, which he did exactly as requested. Yet, despite following every instruction, my truck was still not ready. Then came another round of frustration. I received a call saying my vehicle was finally ready for pickup, so I left work early to get there—only to receive another call when I was just 15 minutes away telling me the check engine light came back on. Weeks later, I received yet another call saying the truck was ready. My husband drove all the way to the dealership, only to be told—again—that the vehicle was not ready because the light had returned. We were given a new loaner, which at least fits our family, but it still doesn’t come close to the vehicle I’m paying for. Now, after all this time, I am still without my Gladiator. It has been two additional months, and the only recent contact I’ve received was from Katie asking about the mileage on the loaner vehicle—without any update whatsoever on my truck. When I called today, I was told that someone was “supposed to test drive it but didn’t,” meaning I now have to wait even longer. That level of disregard is simply outrageous. Over these past six months, I’ve received countless excuses: that the technician had a heart attack, that the department is short-staffed, that no one is available to work on it, and so on. I’ve heard everything except what I should hear—an honest answer and a real solution. It is painfully clear that my truck is not a priority for your team, despite your claims otherwise. This dealership has shown a complete lack of communication, organization, and accountability, and it has caused my family enormous inconvenience and frustration. At this point, I expect an immediate and direct response from the General Manager, not another representative, explaining why this has taken six months and what will be done to permanently resolve it. If I do not receive a timely and satisfactory resolution, I will be forced to escalate this matter with Jeep Corporate, the Better Business Bureau, and the Florida Attorney General’s Office, as this situation may qualify under Florida’s Lemon Law. This experience has been beyond unacceptable, and I will be advising others to stay far away from this dealership until serious changes are made.
I would recommend this dealership because I noticed a high standard workforce and has a wonderful staff.
Alex was amazing sales rep to deal with and the GM was very honest and forthcoming. I appreciated the buying experience and would buy our next car at Spitzer.
The personalized Customer Service at the Dealer speaks about a genuine interest of helping customers with their cars needs. I’m really gratefull to be asisted by this team , specially Jose that inspired by Giving me advice and guidence on my new car. Very well Done !
They never have parts in stock, they don't greet customers, and they refuse to do oil change in Homestead, I hope they go out of business. This dealership is a disgrace to all Jeeps, and they hire a bunch of rookies that don't know what their doing. They have the audacity to charge $1,000 for a simple job that costs less.
The recall was inspected quickly and got me back to work within an hour or so
I have never experienced a poor visit with the service employees or department. Christian comprehended my situation and endeavored to assist me to the best of his ability. He ensured that both tasks I requested were completed satisfactorily.
Muy buena atención por parte del personal nos ayudaron hasta el último momento,siempre buscando la mejor opción ,la verdad que lo recomiendo 5⭐️
Very good experience and an excellent customer service . We were satisfied with the purchase of the Promaster
Excelente repair servicice right on time every time I take my car over to them
They are very profesional,it let to the customers know what the their vehicle needs and the time to up day for better uses, thank you.
My recent visit to Spitzer jeep was very convenient. My service rep Angelo was very professional he kept me updated through out the entire repair and had my jeep out the next day. I definitely be back for any repairs.
Christian our service advisor did a great job of scheduling our service needs. Helped us to get to our dentist appointment with a ride there and back.
They never have parts in stock, they don't greet customers, and they refuse to do oil change in Homestead, I hope they go out of business. This dealership is a disgrace to all Jeeps, and they hire a bunch of rookies that don't know what their doing. They have the audacity to charge $1,000 for a simple job that costs less.
I have purchased two vehicles with the help of Mr. Jose Hernandez. He provided excellent professional service. All I had to do was arrive, sign and drive. Thank you!
I have never experienced a poor visit with the service employees or department. Christian comprehended my situation and endeavored to assist me to the best of his ability. He ensured that both tasks I requested were completed satisfactorily.
Upon arrival I was met with professional and knowledgeable customer service in a timely manner. The team was able to assist and have me on my way quickly.
